Delete your TapTap Pub account
You can erase your account and everything the app holds about your shop. Deletion is permanent: nothing can be restored afterwards.
Easiest: in the app
If you can open the app, do it here. It takes effect immediately and you are not waiting on anyone.
- Open TapTap Pub and sign in.
- Go to Store settings.
- Scroll to Delete account and tap Delete account.
- Read the list of what will be erased, then type your store name to confirm.
- Tap Delete my account, then Delete for good at the final prompt.
The app then tells you what was removed. If your sign-in record could not be removed automatically it says so rather than pretending otherwise: write to us in that case and we will finish it.
What is erased
What deletion removes depends on your role in the shop.
If you are the only owner of the shop
- your sign-in: your email address and your password
- the shop itself, with its name, its WhatsApp number and its currency
- the whole catalog, including archived products and cost prices
- every order and order line, including the customer names and phone numbers you recorded in them
- the entire stock movement history
- every staff seat in that shop
- every product photo belonging to the shop, including the public image files
If the shop has another owner
- the shop stays: it is theirs too
- only your access is removed, and you no longer see anything of that shop
- if the shop still recorded you as its creator, that record passes to another sitting owner
If you are staff in someone else’s shop
- only your access is removed
- the shop, its catalog and its orders belong to its owners and stay
What stays, and why
- Anything you already shared to WhatsApp has left the app. We cannot recall it: a status card you have posted is in the hands of WhatsApp and of the people who saw it.
- The orders and catalog of a shop that survives because somebody else owns it. That data is theirs, not yours.
- Google Play keeps a record of your download, under Google’s own policy rather than ours.
- Database backups held by our hosting provider. A deleted row can persist in a backup for as long as those backups are kept.
The exact backup retention window is being confirmed with the hosting provider and will be stated here. We would rather not quote a number we have not confirmed.
How long it takes
| In the app | Immediate. Everything goes in a single operation, with no grace period and no undo. |
|---|---|
| By email | We check it is really you, delete, then confirm to you. Within 30 days of your request at the latest. |
| Backups | Until the end of the hosting provider’s backup retention window, which is being confirmed. |
If you cannot use the app
Lost phone, forgotten password, app already uninstalled: write to us and we will delete the account for you. You do not need to install the app to ask for deletion.
Exact subject line: Delete my TapTap Pub account
What to put in the message:
- the email address of your account
- your store name, if you remember it
Write from the email address your account uses. That is how we check it is you.
Send nothing more. No password, no identity document, no photo, no payment details. We do not need them and we will not ask for them.
If the button above does not open your email app, write by hand to using that subject line.support@mocktar.com.
A shop’s customer rather than a merchant?
If your name or your number is in a shop’s order, that shop holds it and decides what happens to it. Ask them directly. If you cannot reach them, write to us and we will try to put you in touch.
Also worth knowing
Signing out erases nothing: it ends the session and clears the data kept on the phone. To remove just one order or one product, do that in the app. You do not need to delete the whole account.